FREQUENTLY ASKED QUESTIONS

WILL I RECEIVE A CONFIRMATION AFTER PLACING MY ORDER?

When you place an order, you will automatically receive confirmation by text message or by an email. In case you do not receive a confirmation email please contact us via email at sales@shonste.com

HOW LONG IS THE DELIVERY TIME?

For all orders, delivery time is 2-6 working days. 

DO YOU DELIVER OUTSIDE PAKISTAN?

We do not ship our skincare range outside of Pakistan.

HOW DO I TRACK MY ORDER?

To track your order Kindly share your unique order confirmation number with us and our team will share the parcel tracking number.

CAN I CANCEL MY ORDER?

Cancellation is only possible when you informed us within 2 hours after placing the order.

I ADDED AN INCORRECT ADDRESS. HOW DO I CHANGE IT?

Contact our team through our whatsapp number (+923354854148) or email:  sales@shonste.com and they will update your address.

HOW WILL I KNOW WHICH PRODUCTS ARE BEST FOR ME?

We offer free consultation. Contact us on our whatsapp number, so our representative can recommend the best products for you.